Shipments and returns
We apply delivery charges to all parcels sent to EUROPE by a traceable way, as UPS Standard or registered prior post parcel (expected delivery time: 2 à 3 business days) Occasionally, single books may be sent by ordinary non prior post parcel (expected delivery time: 10 - 12 business days) UPS and registered prior post parcels allows us to follow each sending until destination. Note that our delivery cost are based on the total weight of the order and according to the country of delivery. For non-European Market countries and non-continental Europe orders, we are able to ship you books, CD's or other items. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. You can also chose the option "Pick Up" for your delivery. This means that you'll pick up your order at our shop in Brussels (Belgium). We are located at 1072 Chaussée de Ninove, B1080 Brussels, Belgium and are open from Tuesday to Friday from 10 am to 4 pm. On Saturday, we remain open until 6 pm. Please take note that we are closed for lunch break from 1pm-1.30pm. We are closed on Sunday and on Monday.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Right of renunciation
You can give up your purchase and return us (after prior agreement, please contact us by email or telephone) the goods within 7 working days from the following day of the day of the delivery. The shipping costs are for your account (we will not accept the insufficiently stamped returns), and at your own risks. Satas.com has the right to refund you only one part of your purchase if this one returns to us in a state which does not allow us to resell it at the full price. Excluded for this right of renunciation are: CDs, videos, DVDs and software from which the plastic wrapping and sealing has been opened.